Privacy Policy

1. Introduction

LogicHive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UAT management platform and related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account (name, email address, company name)
• Use our Service (test cases, issues, project data, user-generated content)
• Contact our support team (support tickets, correspondence)
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

• Log data (IP address, browser type, operating system, access times)
• Device information (device type, unique device identifiers)
• Usage data (pages visited, features used, time spent on pages)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to LogicHive, such as authentication providers or integration partners.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage your account
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage and trends to improve the Service
• Develop new products, services, features, and functionality
• Detect, prevent, and address technical issues and security incidents
• Send you marketing and promotional communications (with your consent)
• Comply with legal obligations and enforce our terms and policies

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device) for various purposes including authentication, preferences, and analytics.

6. Third-Party Services

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties may include:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools
• Email service providers

These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have certain data protection rights under GDPR:

• Right to access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request that we restrict processing of your data
• Right to data portability: You can request transfer of your data to another organization
• Right to object: You can object to our processing of your personal data

To exercise these rights, please contact us at sales@logic-hive.co.uk. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, we transfer your data to the UK and process it there. By using the Service, you consent to the transfer of your information to the UK and other countries where we operate.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: